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Who is Klarna?

Klarna is a global payment and shopping provider that takes end-to-end responsibility for your payment. Klarna allows shoppers to buy now and pay later at more than 200,000 retailers around the world. Learn More

What are 4 interest-free instalments from Klarna?

When you pay in 4 interest-free instalments with Klarna, your purchase is split into 4 payments automatically charged to your debit or credit card every 2 weeks. There is no interest and no fees when payments are made on time. It’s that easy.

Is there a cost for paying in 4 interest-free instalments?

There are no added costs or upfront fees when using this payment option. A late fee may be charged for payments made after the due date. View Klarna Terms in Australia | Newzeland for Personalised gifts

Will this impact my credit score in Australia | Newzeland?

When you choose to pay in 4 interest-free instalments, Klarna may perform a hard credit check. 

What happens if I cancel or return my personalised gifts?

Due to the nature of the production we are unable to cancel or return Personalised gifts since we wont be able to resell or use them once they are personalized in australia. Refunds will be processed for any damaged goods or any mistakes or errors in production ONLY. As soon as we have received and accepted your cancellation or return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.

Why have I not been offered pay in 4 interest-free instalments?

Eligibility to pay in 4 interest-free instalments with Klarna is generated by algorithms that consider a number of factors. All orders are assessed individually, and if you have been accepted for a Klarna payment method before, it does not mean it will be offered for every order. In turn, being denied once does not mean you will be denied for all future orders.

How do I pay for my personalised gifts in australia | newzeland?

As soon as your order is shipped, you will receive an email from Klarna outlining your payment schedule. Payments will be automatically withdrawn from the debit/credit card you provided at checkout.

I still have questions regarding payment, how can I get in touch?

Access 24/7 customer service in the Klarna app or review Klarna’s Customer Service page for a full list of FAQs.