Frequently asked questions
Browse our unique selection of high-quality collections
To place an order, browse the product categories or search for a specific item. Select your preferred product, customize it with the available options, add it to your cart, and proceed to checkout. Fill in your shipping details and complete the payment process.
Customization options vary by product. You can usually add photos, names, or special messages. Some items allow for 3D printing or engraving. Check the product page for specific customization details
Delivery times depend on the customization complexity and your location. You will be kept informed regarding tracking details once you place the order.
Yes, but changes or cancellations must be made within a limited time frame after ordering. Contact customer support as soon as possible for assistance.
PersonalizedGifts.au offers international shipping.
The site accepts major credit cards, debit cards, and other online payment options like PayPal. All payments are processed securely.
Customized items are generally strictly non-refundable. For non-personalized items, returns may be accepted within a specified period. Check the return policy for detailed information.