Return and Refund Policy

1. Overview

At personalizedgifts.au, we strive to provide you with high-quality, personalized products that meet your expectations. However, we understand that there may be occasions when you need to return an item or request a refund. This Return and Refund Policy outlines the circumstances under which returns and refunds are accepted.

2. Returns

Due to the personalized nature of our products, returns are generally not accepted unless:

• Defective Products: If the product you receive is defective, damaged, or not as described, you may return it for a replacement or refund.
• Incorrect Item: If we have sent you the wrong item, you are eligible for a replacement or refund.

To be eligible for a return:

• The item must be unused, in the same condition that you received it, and in its original packaging.
• You must provide proof of purchase (e.g., order confirmation or receipt).

3. Refunds

Refunds are issued under the following conditions:

• Defective or Damaged Products: If your item arrives damaged or defective, you can request a refund. The refund will be processed once we have received and inspected the returned item.
• Incorrect Orders: If you received an incorrect product, we will issue a full refund once the item is returned.

Non-Refundable Items:

• Personalized or custom-made products that are made according to your specifications.
• Products that have been used, altered, or are not in their original condition.

4. Refund Process

To request a refund, follow these steps:

1. Contact Us: Email us at info@personalizedgifts.au within [specific time frame, e.g., 14 days] of receiving your order to initiate the return and refund process. Please include your order number, details of the issue, and any supporting photos.

2. Return the Item: If your return is approved, we will provide instructions on how to return the item. You will be responsible for the shipping costs for returning the item, unless the return is due to an error on our part (e.g., defective or incorrect item)

3. Inspection and Refund: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same item, please contact us at info@personalizedgifts.au Exchanges for different designs, colors, or sizes are not available due to the customized nature of our products.

6. Late or Missing Refunds

If you haven’t received a refund yet:

• First, check your bank account or payment method again.
• Then, contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at support@printshop4me.com.

7. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error (e.g., defective or incorrect item).

8. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

• Email: info@personalizedgifts.au
• Phone: +61 4 4800 1088
• Mailing Address: Printshop4me Warehouse 7, 57 patriarch drive, Huntingfield 7055, Tasmania, Australia