Terms and Conditions
1. Introduction
Welcome to personalizedgifts.au, operated by Printshop4me (ABN 51 662 486 062) (“we”, “our”, “us”). These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use the website.
2. Eligibility
To place an order, you must be at least 18 years old or have the permission of a parent or legal guardian. By using this site, you confirm that you meet these requirements.
3. Personalisation Services
We offer personalised gift products. You are responsible for providing accurate names, text, photos, design files, and other customisation details for your order. We are not liable for errors in the information you supply. Please check spelling, dates, and uploaded images carefully before submitting your order.
4. Ordering Process
- Order placement: Orders are placed through our website by selecting products, providing customisation details, and making payment.
- Order confirmation: You will receive an order confirmation by email once your order is placed.
- Production and shipping: Production times vary by product and level of customisation. Shipping times depend on your location and chosen shipping method.
5. Pricing and Payment
- Pricing: All prices are in Australian dollars (AUD) and include GST where applicable. Prices may change without notice, but the price you pay is the price displayed at checkout when you place your order.
- Payment: We accept major credit and debit cards and online payment services. Payment must be made in full at the time of ordering.
- International orders: For deliveries outside Australia, any import duties, customs charges, or local taxes are the responsibility of the customer.
6. Cancellations and Refunds
- Cancellations: Orders may be cancelled within 2 hours of placement or before production of your personalised item begins, whichever comes first. Once production has started, cancellation is no longer possible.
- Refunds: Refunds are provided in accordance with our Return and Refund Policy and the Australian Consumer Law. Personalised products cannot be refunded for change of mind, but are covered for faults, damage, production errors, or incorrect personalisation caused by us.
7. Product Quality and Accuracy
We work to ensure every product matches the design and personalisation you provide. Minor variations in colour, design placement, and materials may occur as a normal part of made-to-order production and do not constitute a fault.
8. User Conduct
By using our website, you agree not to:
- use our services for any unlawful purpose;
- submit content that is offensive, inappropriate, or infringes the rights of any third party (including copyrighted images you do not have the right to use); or
- attempt to interfere with the website’s functionality or security.
9. Intellectual Property
All content on this website, including designs, logos, and text, is the property of personalizedgifts.au or its content suppliers and is protected by intellectual property laws. Unauthorised use of this content is prohibited. You warrant that you own or are licensed to use any image or design you upload for personalisation.
10. Limitation of Liability
To the extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from your use of our website or services, and our liability is limited to the amount paid for the product. Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded.
11. Privacy
Your privacy matters to us. Please refer to our Privacy Policy for details of how we collect, use, and protect your personal information.
12. Changes to These Terms
We may update these Terms and Conditions from time to time. Changes will be posted on this page and take effect upon posting. We encourage you to review this page periodically.
13. Governing Law
These Terms and Conditions are governed by the laws of Tasmania, Australia. Any dispute arising from these terms or your use of our services is subject to the exclusive jurisdiction of the courts of Tasmania, Australia.
14. Contact Information
Trading name: Printshop4me
ABN: 51 662 486 062
Mailing address: 12 Darville Ct, Blackmans Bay TAS 7052, Australia
Email: info@personalizedgifts.au
Phone: +61 416 885 191
Frequently Asked Questions
Who operates personalizedgifts.au?
The website is operated by Printshop4me (ABN 51 662 486 062), based in Tasmania, Australia. Our mailing address is 12 Darville Ct, Blackmans Bay TAS 7052.
Do I need to be 18 to place an order?
Yes. You must be at least 18 years old, or have the permission of a parent or legal guardian, to place an order on personalizedgifts.au.
Can I cancel my order after placing it?
Yes, but only within 2 hours of placing the order or before production begins, whichever comes first. Once our team has started making your personalised item, cancellation is no longer possible.
Are prices on the website GST-inclusive?
Yes. All prices displayed are in Australian dollars (AUD) and include GST where applicable. For international orders, any import duties or local taxes are the responsibility of the customer.
What happens if I make a spelling mistake in my personalisation?
You are responsible for the accuracy of names, text, photos, and other details you provide. Please check everything carefully before submitting your order. We are not liable for errors in the information you supply, and personalised items cannot be returned for customer-supplied errors.
Can I upload any photo I like for personalisation?
You must own or have the right to use any photo or design you upload. Submitting copyrighted images you do not have permission to use is a breach of our terms and intellectual property law.
What payment methods do you accept?
We accept major credit and debit cards and online payment services. Payment is required in full at the time of ordering.
What if my product looks slightly different from the preview?
Minor variations in colour, design placement, and materials can occur as a normal part of made-to-order production. These do not constitute a fault. If the personalisation itself is wrong or the item is damaged, please contact us immediately.
Which law governs these terms?
These Terms and Conditions are governed by the laws of Tasmania, Australia, and any disputes are subject to the exclusive jurisdiction of the courts of Tasmania, Australia.
How do I contact you about a terms or order issue?
Email info@personalizedgifts.au or call +61 416 885 191. Our mailing address is 12 Darville Ct, Blackmans Bay TAS 7052, Australia.