Privacy Policy
1. Introduction
Personalizedgifts.au, operated by Printshop4me (ABN 51 662 486 062) (“we”, “our”, “us”), is committed to protecting your privacy. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
- Personal information: name, email address, phone number, billing and shipping address, payment information, and any details you provide when placing an order or contacting us, including names, photos, and messages supplied for personalisation.
- Usage data: information about how you interact with our website, such as IP address, browser type, pages visited, and time spent on pages.
- Cookies and tracking technologies: we use cookies and similar technologies to track activity on our website and hold certain information.
3. How We Use Your Information
- To process orders: to produce your personalised items, manage payments, and deliver products to you.
- To communicate: to send order confirmations and updates, respond to enquiries, and (with your consent) send promotional material.
- To improve our services: to analyse website usage and improve our products, services, and user experience.
- To personalise your experience: to tailor content, recommendations, and offers based on your preferences.
- To comply with legal obligations: to meet applicable laws, regulations, and legal processes.
4. How We Share Your Information
- Service providers: we may share your information with third parties who assist us with payment processing, production, order fulfilment, shipping, marketing, and website analytics.
- Overseas disclosure: some production and fulfilment partners may be located outside Australia. Where personal information (such as a name or photo used for personalisation, or a delivery address) is disclosed overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.
- Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business assets.
- Legal requirements: we may disclose your information where required by law or in response to valid requests by public authorities.
We do not sell your personal information.
5. Marketing Communications
You can opt out of marketing emails at any time by using the unsubscribe link in any marketing message or by contacting us at info@personalizedgifts.au. We will still send you transactional messages about your orders.
6. Data Security
We take reasonable technical and organisational steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
7. Access, Correction, and Your Rights
Under the Privacy Act, you may:
- Access: request a copy of the personal information we hold about you;
- Correction: ask us to correct inaccurate, out-of-date, or incomplete information;
- Deletion: ask us to delete your personal information, subject to legal record-keeping obligations.
To exercise these rights, contact us using the details below. We will respond within a reasonable period.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience. You can manage cookie preferences through your browser settings; disabling cookies may affect some website functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites and encourage you to review their privacy policies.
10. Children’s Privacy
Our services are intended for adults purchasing gifts. We do not knowingly collect personal information directly from children under 18. Photos of children supplied by a parent or guardian for personalisation are used only to produce the ordered item.
11. Complaints
If you believe we have mishandled your personal information, contact us first at info@personalizedgifts.au and we will investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page and take effect upon posting.
13. Contact Us
Trading name: Printshop4me (ABN 51 662 486 062)
Email: info@personalizedgifts.au
Phone: +61 416 885 191
Mailing and returns address: 12 Darville Ct, Blackmans Bay TAS 7052, Australia
Workshop (dispatch) address: 7/57 Patriarch Dr, Huntingfield TAS 7055, Australia
Frequently Asked Questions
What law governs how personalizedgifts.au handles my personal information?
We handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you are in New Zealand, the New Zealand Privacy Act 2020 may also apply.
What personal information do you collect when I place an order?
We collect your name, email address, phone number, billing and shipping address, payment information, and any names, photos, or messages you supply for personalisation of your order.
Do you sell my personal information to third parties?
No. We do not sell your personal information. We may share it with service providers (payment processors, shipping companies, production partners) who help us fulfil your order.
Do you send my data overseas?
Some of our production and fulfilment partners may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.
How can I unsubscribe from marketing emails?
Use the unsubscribe link in any marketing email, or email info@personalizedgifts.au and we will remove you from our marketing list. You will still receive transactional emails about your orders.
Can I access or correct the personal information you hold about me?
Yes. Email info@personalizedgifts.au to request access to or correction of your personal information. We will respond within a reasonable timeframe.
Can I ask you to delete my personal information?
Yes, subject to any legal record-keeping obligations. Contact us at info@personalizedgifts.au with your request and we will advise you of what can be deleted.
How do you protect my payment information?
Payment information is processed through secure payment providers. We do not store your full card details on our servers. We take reasonable technical and organisational steps to protect all personal information we hold.
What do I do if I think you have mishandled my personal information?
Contact us first at info@personalizedgifts.au and we will investigate and respond. If you are not satisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Where are your offices located?
Our mailing and returns address is 12 Darville Ct, Blackmans Bay TAS 7052, Australia. Orders are dispatched from our workshop at 7/57 Patriarch Dr, Huntingfield TAS 7055, Australia.